Expense Proof Support

How can we help?

Find clear guidance for receipts, credits, reports, shared Expense Units, account security, and deletion.

Purchases & refunds Contact support

Credits, purchases & refunds

Prices, missing credits, Google Play orders, refund eligibility, and refunded-credit adjustments.

View purchase help →

Scan receipts and PDFs

Use a clear, complete image or PDF. Review extracted vendor, date, currency, taxes, and totals before saving.

Reports and exports

Filter by date, Expense Unit, category, or vendor before generating and exporting reports.

Expense Units

Create personal or shared workspaces, invite members, and control which receipts and reports they can access.

Account and security

Manage your profile, password, two-factor authentication, biometrics, language, and accounting preferences.

Delete your account

Review what deletion removes, resolve shared-unit ownership, and submit an in-app or web deletion request.

Account deletion help →

Common questions

When is a credit used?

One credit is deducted only after a receipt is processed successfully. Purchased credits do not expire.

What should I do if receipt information is inaccurate?

Review and correct the extracted fields before saving. If the same document repeatedly fails, contact support and include the document type and a description of the missing fields. Do not email sensitive payment-card information.

Why can another Expense Unit member see a receipt?

Receipts stored in a shared Expense Unit are available according to that unit's membership and roles. Move private receipts to your personal unit and review membership from Settings.

How do I delete my account?

In the app, open Settings → Security → Danger Zone → Delete account. You can also use the public account-deletion page without reinstalling the app.

Still need help?

Contact us from the email address associated with your Expense Proof account. Never send card numbers, passwords, or authentication codes.

support@expenseproof.app